Privacy Policy

We are committed to protecting your privacy. This policy defines what information we collect about you and how we use it. 

 

The information we collect and how we use it

We collect personal information from you and any devices (including mobile devices) you use when you: register for an account with us, place an order through the Marketplace, provide us information on a web form, update or add information to your account, submit a product rating/ review, or when you otherwise correspond with us.

 

We collect this information either because it is necessary in the performance of a contract with you, or in our legitimate interests to do so or to meet our legal obligations. The table below details the data we collect and what it is used for.

 

 

Information CollectedHow it is used 
Identifying information such as your name, addresses, email addresses and phone number.Allows us (and/or our Sellers) to:

-Deliver your products

-Send you updates and notifications in respect of your orders

-Send you information about new products and promotions (you are able to opt out of receiving such communications at any time)

-Provide you with assistance with your orders or enquiries.

-Help to detect and/or prevent potential fraud against either us or you.  

Your payment information 

We do not store or process your card details ourselves, they are processed and stored via our contracted third party service provider. We encrypt your payment card details in your browser and securely transfer this data to our third party payment provider to process a payment.

Allows us (and/or our Sellers) to:

-Process payment of your orders or any refunds.

-Help to Take payment, and give refunds (or in the case of Sellers, to pay you)

-Help to detect and/or prevent potential fraud against either use or you.

Your contact history with us

Communications sent via the “Contact Us” page, via email or through social media.

Allows us (and/or our Sellers) to: 

-Work with you to resolve any queries or issues.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket or Wish List for next  time

Allows us (and/or our Sellers) to:

-Fulfil your orders

-Provide  provide customer service and support

-Learn what you like and help us to improve our service to you.

Information about the device you use to access the Marketplace

Information we collect when you browse our site including your IP address and device type, the browser you are using, and, if you choose to share it with us, your location data, as well as how you use our website.

Allows us to:

-Improve the Marketplace and give you the best possible experience

-Help to detect and/or prevent potential fraud

Sharing your information

We will never sell any of your personal data to any third party – including your name, address, email address or credit card information.

 

However, where necessary, we share your data with the following categories of companies as an essential part of being able to provide our services to you (and strictly for that purpose):

 

 

– Our Sellers

-Our contracted third party payment providers

-Third party fulfillment and delivery companies who may be used by the Sellers. 

-We may also need to share your data with others in the specific circumstances below: If our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

-If we are asked the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities.

From time to time we may provide third parties with aggregated but anonymised information and analytics about our customers (which does not identify you personally)for purposes including testing, research or analytics. 

 

 

Marketing 

If you have subscribed to receive our marketing and have created an account or ordered from us, we may send you marketing messages by email to make you aware of any special promotions or products which we think may be of interest to you.  We will always offer a way out of receiving this marketing when you first create an account or purchase and in every marketing message afterwards. You can stop receiving marketing messages from us at any time by clicking on the ‘unsubscribe’ link in any email or by contacting us.

 

 

We do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.

 

 

Online adverts 

We engage in online advertising, which is another way in which we try to keep our customers aware of any exciting promotions or new products. aLike many companies, we may target Marketplace banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

 

The banners and ads you see will be based on information we hold about you, or your previous use of Marketplace banners or ads you have previously clicked on.

 

We do not allow third parties to track or collect your personal information on our sites for their own advertising purposes, without your consent.

 

Access, correction and deletion of your personal information

 

The table below provides a summary of your rights relating to your personal information and how to exercise them.

Your rightsHow to exercise them
The right to be informed about how your personal information is being usedThis Privacy Policy
The right to access the personal information we hold about youMost of the information we hold about you is shown in your Marketplace account. For anything else please Contact Us and we would be happy to provide a complete list.
The right to request the correction of inaccurate personal information we hold about you.Most of the information we hold about you can be edited directly in your Marketplace account. For anything else contact us and we would be happy to make any corrections for you.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstancesContact us to remove your data.
The right to stop direct marketing messagesBy clicking on the ‘unsubscribe’ link in any email or by contacting us.
The right to request that we transfer or port elements of your data either to you or another service providerContact Us with your request and we will provide you with the data you need in a portable format.

If you want to exercise your rights, have a complaint, or just have questions, please Contact Us.

 

Please note that, while you are able to request that we  that we stop processing some or all of your personal information and/or may withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy policy at any time,  this may impact our ability to process any orders for you and/or provide you with customer service in respect of any issues.

 

Protecting your information

Unfortunately, the Internet is not a 100% secure medium for communication and we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

 

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our sellers and any subcontractors who need the information to perform a specific job are granted access to personally identifiable information.

 

Please help us to protect  your information

Please bear in mind that  that whenever you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. 

 

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any ongoing contact you may have with our Customer Services team or with our Sellers in respect of any orders made through the Marketplace) for as long as is necessary to provide support-related reporting and trend analysis only.

 

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

Changes to privacy policy

We reserve the right to change or update this Privacy Policy at our absolute discretion, whilst keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Marketplace website.

 

Our Sellers’ privacy policies

Our Sellers are bound by the same legislation and guidelines in respect of data protection and privacy as we are. 

 

We are not responsible and do not warrant or guarantee that the privacy policies of any Seller or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any Seller on the Marketplace, your personal details that you submit at registration must by necessity be forwarded along with the order. Please contact any specific Seller directly if you have any queries in respect of their privacy policy. In using the Marketplace our Sellers (and their affiliates including any third paty fulfilment providers or delivery agents), agree not to:

 

 

sell, barter, disclose or transfer to any third party, any data passed to them as a result of any transaction via the Site (e.g. personal data of any user), or permit any third party to have access to the same;

-send to any Marketplace user any non-electronic direct-mail marketing;

-send to any Marketplace user any electronic communication except as necessary to complete any customer’s order or to respond to a query raised by the  customer;

 

 

Cookie policy

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

 

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like the Marketplace to deliver you a personalised shopping experience.

 

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

 

 

How cookies are used on the Marketplace

By visiting the Marketplace this website with your browser settings adjusted to allow cookies, you are consenting to Marketplace using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

 

Please note: to make full use of the Marketplace and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Marketplace website (like many other shopping websites) will not work when cookies are blocked.

 

The Marketplace uses cookies to provide you with the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive information such as your name, address or payment details and they can’t harm your computer.

 

The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

 

The list below details the cookies used on the Marketplace, either by us or our. third party business partners who help us to enhance your browsing experience.

 

CategoryPartyPurpose
Strictly necessaryUsWe use  cookies to enable some of the basic functionality that is required for you to browse and shop on the Marketplace, such as remembering which products you have added to your basket. The information collected through these cookies is only used for this purpose and is never shared or sold on to third parties.
PerformanceGoogle AnalyticsGoogle Analytics uses cookies to collect data that helps us understand how people are using the Marketplace. We use this information to identify how and where we can improve the customer experience. The data collected through these cookies is anonymous, does not collect specific customer data and is never shared with other third parties.
FunctionalityShare ThisShare This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the Marketplace.
PerformanceSocial media pluginsSites such as Facebook, serve cookies in order to be able to share and discuss Marketplace products on social networks.

 

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

 

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

 

Google Chrome

Internet Explorer

Mozilla Firefox

Safari

 

Further information

If you have questions about your personal data or our privacy policy, please Contact Us.